How To Book On Klook

Klook is a world-leading travel and experiences platform, with over half a million offerings in over 2,700 destinations. Browse our growing collection of travel activities and services in 15 languages, and complete bookings seamlessly with 40 currencies and over 40 payment methods.

Think of us as your travel bestie. We're here to bring the world closer together through experiences. Whether it's something new in your neighborhood or an adventure abroad, with Klook you're always connected to a world of things to do and places to see!

Unlike traditional tour agencies with fixed travel packages, we let you decide exactly how you want to spend your holiday. The wide selection of things to do both locally and around the world Klook offers has made planning out what to do over the weekend or your international adventures much easier. You do you! 

Feel free to customize your itinerary by choosing your preferred experiences, at a friendlier price tag too! Book everything from attractions, tours, unique experiences, rail passes, dining options, hotels, and essentials like WiFi devices, SIM cards, and more on Klook.

The Klook app’s convenient, simple, and fun features make it a breeze to use from the pre-planning stages to the actual holiday getaway. Expect a mobile e-ticket to be sent to your mobile phone so you won’t have to worry about printing physical tickets or losing them, it’s instant confirmation within 24 hours!

Enjoy great deals of up to 60% off retail prices with Klook’s best price guarantee and customize your itinerary seamlessly on www.klook.com or the mobile app.

When you book and complete a Klook activity, you’ll receive Klook credits that you can use to get a discount on your next booking. How cool is that? You'll also get up to 50 extra Klook credits if you leave a review – so don’t forget to review after your trip!

The good stuff doesn't just end there! With Klook exclusive perks you can even skip the lines to your favorite attractions like Tokyo Disneyland and Universal Studios Japan and enjoy the benefits of Klook-designated lanes to the popular Hong Kong Peak Tram and Ngong Ping 360. Talk about a stress-free trip!

Now, with a better understanding of Klook, it’s time for a step-by-step guide on how to get Klook-ing on your next trip!

Step 1: Sign up and create an account

Click ‘Sign up’ at the top right corner of the Klook website at www.klook.com to create an account using your email address or via your Facebook or WeChat. If you’ve signed up previously, simply log in to your account.

To sign up on the mobile app, first download the Klook app from the iOS App Store or Google Play Store. Then, tap on the ‘Account’ icon followed by the ‘Sign up’ button.

Step 2: Browse through the available things to do, tours, travel essentials, transportation, and accommodations on Klook

If you already have a Klook activity in mind, use the search bar to find it! If you're looking for travel inspiration for a particular country, click on the destination page to check out the available activities in that destination.

It helps to have a rough itinerary in mind, so you know which activity would suit your travel plan best. For travel inspiration, you can always check out our Klook blog or the featured content and guides section on the Klook website. Make sure to check them out so the planning stage of your trip won’t be quite as taxing!

Step 3: Add to cart

Once you have decided and selected your Klook activities, you can click or tap on ‘Add To Cart’. Choose your date and quantity for the activity then proceed to fill up the information fields accordingly. You can also choose to add different products across different destinations to your cart and check out altogether.

Step 4: Check out

Once you’re confident with the activities and experiences you’ve added to your cart, you can check out to secure your booking. Before you check out, view your cart to double-check that everything is in order!

Step 5: Apply promo code / Redeem Klook credits (if applicable)

Before paying, remember to apply your promo code (if applicable) at this stage. You can redeem a new promo code or use one of the promo codes in your Klook wallet. Only one promo code can be used for each booking.

For a more detailed step-by-step guide to applying promo codes on Klook, feel free to jump to the promo code section to learn more.

Good news - we’ve just updated Klook credits to keep the good times rolling! If you have credits that you wish to redeem, you can also do so at this stage. Your Klook credits will never expire as long as you make a purchase at least once every 12 months (no minimum spend required). Any existing credits earned before July 1, 2022 will now have an earliest expiry date of June 30, 2023 and  follow the aforementioned rules. Klook credits can be used together with a promo code. 

Step 6: Make payment

Proceed to make payment once you’re satisfied with your list of items in the cart. We have over 40 payment methods available – you can opt for credit/debit card, PayPal, GrabPay, KakaoPay, WeChat Pay and more!

Klook Tip: We don’t charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.

Step 7: Get your vouchers

Upon successful payment, you will receive an email with your order summary (this is not the same as booking confirmation). Once your booking has been confirmed, you will receive a confirmation email together with your voucher(s). Your voucher is what you need to redeem the Klook activity, service, or product.

The confirmation email with your Klook voucher(s) will also come with instructions on how to use the voucher. Otherwise, you may also refer to the ‘How To Redeem’ section of the activity page.

You can always check on the status of your booking at the ‘Bookings’ section of your Klook account on both the website and on the mobile app. The mobile e-voucher can also be saved directly onto your Klook app so then be accessed even without internet connectivity. You won’t have to print them out unless explicitly stated!

Here’s a step-by-step guide to applying Klook promo codes and unlocking extra savings!

Step 1: Redeem promo code

Instead of keying in the promo code only at checkout, you can also first save the promo into your Klook promo code wallet. The promo code will remain in your promo code wallet for as long as it’s valid.

Step 2: Add activities to cart

Depending on the promo code, some may have a minimum spend in order to use the discount. On Klook, you’re free to book different products across different destinations before checking everything out together. So, feel free to add as many items from as many destinations as you wish!

Step 3: Check out

At this final step, check out with the promo code from your wallet to enjoy the respective discount off your cart value!

Klook Tip: If you missed Step 1 and haven’t already added the promo code to your wallet, you can also key it in at this stage. Just make sure to do so before you proceed to payment! Simply input it in ‘Enter Promo Code’ and tap on ‘Redeem’ (mobile app) or under the ‘Use Promo Code’ button (website).

Sometimes you might see a tour or attraction you’d like to try out, but perhaps you won’t have the chance to travel any time soon. No problem, simply add it to your wishlist! Adding a travel experience to your Wish List is simple, just tap on the small heart at the top right corner of the experience’s main page.

If it turns red, it means you’ve successfully added it to your Wish List! You can review all the items on your wish list by clicking your profile and selecting "Wishlist” on the Klook App. 

If you go to "Referral”, you’ll find your unique referral link. Share this link with your friends and encourage them to download the Klook app and book their travel experiences with Klook! They'll get US$5 in credit once they sign up and, after they’ve completed their first booking with Klook, you’ll also be rewarded with US$5!

Each Klook activity has a different cancellation policy. You may refer to the cancellation details of your activity to see if you are eligible to make changes or proceed with cancellation for a refund. You can apply for a refund or make changes to your booking easily on the Bookings tab on the app.

If you need more help with a particular booking, you can also scroll down and use the "Chat with us" button.

In the rare case that an activity that you have booked is cancelled, you will be given the option to book an alternative date or request a full refund.

If your cancellation is approved, your refund will be processed immediately if the initial payment was made via PayPal. For credit/debit card payment, it usually takes 5–7 working days, or up to 30 days for certain banks, for you to receive the refund in your bank account.

If ever you’re in doubt or facing any issues, feel free to reach out to Klook’s Experience Specialists through our 24/7 English live chat. On the desktop version of www.klook.com, you can find the button at the bottom right corner of any destination or activity page. Do wait for the page to fully load for the chat button to appear. For users that require live chat with our Experience Specialists in another language, check out the following languages we also service: 

Planning your next adventure? With so much to do and see, the last thing you want to be doing is being stuck waiting in line or paying more than necessary to enjoy your holiday. You deserve that stress-free trip and that’s exactly what Klook is here for!

Kickstart your own travel adventures by downloading the Klook app from the iOS App Store or Google Play Store and get Klook-ing! Get some travel ideas and inspo from us on our website, blog, Instagram and TikTok!