A Complete Guide on How to Use Klook to Book Travel Activities

Klook ANZ

Last updated 15 May 2023

What is Klook?

Klook is your best mate for all the amazing things-to-do around the world!

With more than 490,000 activities across 1,000+ destinations worldwide, Klook offers travelers a seamless way to discover and book their exciting things to do at the touch of your fingertips.

What makes Klook different?

Unlike traditional tour agencies with fixed travel packages, we let you decide exactly how you want to spend your holiday. The wide selection of things to do both locally and around the world Klook offers has made planning out what to do over the weekend or your international adventures much easier. You do you!

Feel free to customize your itinerary by choosing your preferred experiences - at a friendlier price tag too! Book everything from attractions, tours, unique experiences, rail passes, dining options, accommodations, and essentials like WiFi devices, SIM cards, and more on Klook.

Why should you book on Klook?

The Klook app’s convenient, simple, and fun features make it a breeze to use from the pre-planning stages to the actual holiday getaway. Expect a mobile e-ticket to be sent to your mobile phone so you won’t have to worry about printing physical tickets or losing them, it’s instant confirmation within 24 hours!

Enjoy great deals of up to 60% off retail prices with Klook’s best price guarantee and customize your itinerary seamlessly on www.klook.com or on the mobile app. When you book and complete a Klook activity, you’ll receive Klook credits that you can use to get a discount on your next booking. How cool is that? You also get extra Klook credits if you leave a review as well– so don’t forget to review after your trip!

The good stuff doesn't just end there! With Klook exclusive perks you can even skip the lines to your favorite attractions like Tokyo Disneyland and Universal Studios Japan and enjoy the benefits of Klook-designated lanes to the popular Hong Kong Peak Tram and Ngong Ping 360. Talk about a stress-free trip!

Here’s how you can book on Klook

Now, with a better understanding of Klook, it’s time for a step-by-step guide on how to get Klook-ing on your next trip!

Step 1: Sign up and create an account

Click on ‘Sign up’ at the top right corner of the Klook website at www.klook.com to create an account using your email address or via your Facebook or WeChat. If you’ve signed up previously, simply log in to your account.

To sign up on the mobile app, first download the Klook app from the iOS App Store or Google Play Store. Then, tap on the ‘Account’ icon followed by the ‘Sign up’ button.

Step 2: Browse through the available things to do, tours, travel needs, transportation, and accommodations on Klook

If you already have a Klook activity in mind, you can search for them using the search bar or click on the destination page you’re planning to visit and check out the available activities.

It helps to have a rough itinerary planned out, so you know which activity would suit your travel plan the best. For travel inspiration, you can always check out our Klook blog or the featured content & guides section in the Klook website. Make sure to check them out so the planning stage of your trip won’t be quite as taxing!

Step 3: Add to cart

Once you have decided and selected your Klook activities, you can click or tap on ‘Add To Cart’. Choose your date and quantity for the activity then proceed to fill up the information fields accordingly. You can also choose to add different products across different destinations to your cart and check out altogether.

Step 4: Check out

Once you’re confident with the activities and experiences you’ve added into your cart, you can check out to secure your booking. Before you check out, you can also view your cart to double check that everything is in order and is accurate.

Step 5: Apply promo code / Redeem Klook credits (if applicable)

Before paying, remember to apply your promo code (if applicable) at this stage. You can redeem a new promo code or use one of the promo codes in your Klook wallet. Only one promo code can be used for each booking.

For a more detailed step-by-step guide to apply promo codes on Klook, feel free to jump to the promo code section to find out more.

Good news - we’ve just updated Klook credits to keep the good times rolling! If you have credits that you wish to redeem, you can also do so at this stage. Your Klook credits will never expire as long as you make any type of purchase (no minimum spend required) at least once every 12 months. Any existing credits earned before July 1, 2022 will now have an earliest expiry date of June 30, 2023 and follow the aforementioned rules. Klook credits can be used together with a promo code.

Step 6: Pay

Proceed to make your payment once you’re satisfied with your list of items in the cart. There are several payment methods — you can opt for credit/debit card, PayPal, and more.

For more details on the different ways you can pay on Klook, jump to the payment methods section.

Step 7: Get your vouchers

Upon successful payment, you will receive an email with your order summary (this is not the same as booking confirmation). Once your booking has been confirmed, you will receive a confirmation email together with your voucher(s). Your voucher is what you need to redeem the Klook activity, service, or product.

The confirmation email with your Klook voucher(s) will also come with instructions on how to use the voucher. Otherwise, you may also refer to the ‘How To Redeem’ section of the activity page.

You can always check on the status of your booking at the ‘Bookings’ section of your Klook account on both the website and on the mobile app. The mobile e-voucher can also be saved directly onto your Klook app so then be accessed even without internet connectivity. You won’t have to print them out unless explicitly stated!

Payment methods

There's different ways to pay on Klook, such as credit/debit cards and PayPal. Plus, we're regularly adding popular local payment methods.

Klook tip: We don’t charge any service fees or additional fees. If for some reason you see any extra fees, please check with your credit card issuer.

Promo codes

Here’s a step-by-step guide to apply Klook promo codes and unlock those extra savings

Step 1: Redeem promo code

Instead of keying in the promo code only at checkout, you can also first save the promo into your Klook promo code wallet. The promo code will remain in your promo code wallet for as long as it’s valid.

Step 2: Add activities to cart

Depending on the promo code, some may have a minimum spend in order to get the discount. On Klook, you’re free to book different products across different destinations before checking out altogether. So, feel free to add as many items from as many destinations as you wish!

Step 3: Check out

At this final step, check out with the promo code from your wallet to enjoy the respective discount off your cart value!

Klook Tip: If you missed Step 1 and haven’t already added the promo code to your wallet, you can also key it in at this stage. However, just make sure to do that before you proceed to payment! Simply input it in ‘Enter Promo Code’ and tap on ‘Redeem’ (mobile app) or under the ‘Use Promo Code’ button (website).

Changes, cancellations, and refunds

Each Klook activity has a different cancellation policy. You may refer to the cancellation details of your activity to see if you are eligible to make changes or proceed with cancellation for a refund. You can apply for a refund or make changes to your booking easily on the Bookings tab on the app.

If you need more help with a particular booking, you can also scroll down and use the "Chat with us" button.

In the rare case that an activity that you have booked is cancelled, you will be given the option to book an alternative date or request a full refund.

If your cancellation is approved, your refund will be processed immediately if the initial payment was made via PayPal. For credit/debit card payment, it usually takes 5–7 working days, or up to 30 days for certain banks, for you to receive the refund in your bank account.

Klook customer support

If ever you’re in doubt or facing any issues, feel free to reach out to Klook’s Experience Specialists through our 24/7 English live chat. On the desktop version of www.klook.com, you can find the button at the bottom right corner of any destination or activity page. Do wait for the page to fully load for the chat button to appear.

24-Hour Live Chat – On the desktop version of www.klook.com, you can find the button at the bottom right corner of any destination or activity page. Do wait for the page to fully load for the chat button to appear.
Ask our local Experience Specialists - Send an email to the support team via anz_customerops@klook.com

Book it, Klook it!

Planning for your next holiday? With so much to do and so much to see, the last thing you want is to be stuck waiting in line or paying more than necessary to enjoy your holiday.

Kickstart your own travel adventures! First, download the Klook app from the iOS App Store and Google Play Store and get Klook-ing!

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