4 Possible JR Pass Problems and How to Solve Them

If you’re going on a holiday around the Land of the Rising Sun, it’s best to get a Japan Rail Pass for your convenience. The Japan Rail Pass is a popular option for travellers who want to explore the country or simply get around Japan by train. With this pass, you can ride for a fixed price on most JR trains, including the famous shinkansen! 

With Klook, you can get a 7-day, 14-day, or 21-day JR Pass!

If you’re not yet familiar with how the JR Pass works, here’s a guide on everything you need to know:

However, in case you run into some issues with your pass, we have a list of FAQs and how to solve them.

In the unfortunate circumstance that you get robbed or drop your exchange order, here's what you need to know. You can easily get a refund if you lose your JR Pass or it gets stolen before you activate it. However, you'll have to provide proof through a police certificate or torn proof of your exchange order to our customer service team.

But if your JR Pass has already been activated, you won't be able to get a refund or a replacement pass. 

If you need a Japan Rail Pass for more than 21 days, you’d have to purchase another one. Depending on your itinerary, you can get a 7-day, 14-day, or another 21-day JR Pass with Klook.

Alternatively, you can consider purchasing a different type of pass, such as a regional pass or a single-use ticket. It's essential to plan your itinerary and determine which pass suits your needs so you can save money and avoid any inconveniences during your trip!

If you’re not travelling all around Japan but have specific regions in mind, it may be more cost-effective to purchase region-specific passes or single-use tickets. Klook offers a variety of options, including passes for different regions or cities, such as the Hokkaido Rail Pass or the Tokyo Subway Ticket, which can save you money on transportation costs. 

Check out our page on different region-specific passes to get the right ones for you!

Yes, you can (and should!) purchase a Japan Rail Pass before booking your flights to Japan. Since JR Passes are only available for foreigners, you can only purchase these outside Japan.

With Klook, you can book your Japan Rail Passes in advance with ease. Select the pass type, enter your travel details, and make the payment online. Once you arrive in Japan, you can exchange your voucher for the JR Pass at designated exchange offices!

Now that you know common issues and how to solve them, you can book your JR Pass in advance for a seamless and affordable travel experience!