During your activity
Airport transfers
- Can I amend my airport transfer booking?
- Where will I meet my driver?
- What does the price shown in the search results include? What does 'All-in Fees' mean?
- How early after my landing time should I schedule my airport pick up service?
Klook gift cards
- Can I top up or transfer my balance, or request for a refund for my Gift Card?
- Can I use my Gift Card balance together with other payment methods?
- Can I use my Klook e-Gift Card balance on top of KlookCash and promo codes?
- How do I use my redeemed balance?
Car rentals
- Can I amend my rental car booking?
- What is the cancellation policy?
- Where can I pick up/drop off the car?
- Can I buy any extra items like booster seats or Bluetooth for my rental car?
Taiwan intercity buses
- How do I collect my bus tickets?
- How long will it take before I get a refund?
- Can I change or cancel my booking?
- What are the differences between an Open Time Ticket and a Fixed Time Ticket?
Thailand ferries
- After I arrive at my destination island, how can I get to my hotel or another destination?
- How can I get to the departure port?
- How can I redeem my tickets?
- Can I change my tickets?
Malaysia ferries
- How do I book ferry tickets?
- What should I do if I miss my ferry?
- Can I cancel my tickets and get a refund?
- Can I change my tickets?
Vietnam ferries
- How do I book ferry tickets?
- What should I do if I miss my ferry?
- Can I cancel my tickets and get a refund?
- Can I change my tickets?
Europe intercity buses
- What hygiene measures are carried out?
- How much luggage can I take?
- What should I do if I miss my bus?
- Can I change or cancel my booking?
Malaysia intercity buses
- Can children travel free?
- How do I get the bus ticket after booking?
- How long before the departure date can I book my ticket?
- Are tickets transferable?