How can we help you?
Your bookings
Before you book
After you book
Reviews
Payment & receipts
Payment
Receipts
Booking changes & refunds
Amending your booking
Refunds
Promo codes & KlookCash
KlookCash
Promo codes
Gift cards
How to use Klook
Signing up to Klook
Your Klook account
Using the Klook app
Klook Upgrades
Satisfaction Guarantee
During your activity
Airport transfers
Klook gift cards
Car rentals
Taiwan intercity buses
Thailand ferries
Malaysia ferries
Vietnam ferries
Europe intercity buses
Thailand intercity buses
Malaysia intercity buses
See more
Trains
Europe trains
Mainland China trains
Japan Rail Pass
Japan trains
South Korea trains
Taiwan trains
Hong Kong High Speed Rail
Hotels
Hotels booked on Klook
Hotel vouchers
Value Packs
Confirmation
Getting & using promo codes
Cancellations & refunds
Flights
Flights booked on Klook
Help
Value Packs
Cancellations & refunds
Will I receive a refund on unused promo codes after my Value Pack expires?
Will I receive a refund on unused promo codes after my Value Pack expires?
If you've used any of the promo codes, the Value Pack will be non-refundable.
Was this information helpful?
Helpful
Not helpful
Other FAQs in "Cancellations & refunds"
Can I refund my Value Pack before it expires if I've not used promo codes?
Will I get my promo codes back if I cancel a booking made with the codes?