Hotel Alexandra Cake Counter at Hotel Alexandra Hong Kong | Hotel Cakes | Pick up at North Point | Up to 20% off

Pick-up Guidelines

• Customers should fill in the accurate pick-up/delivery date, time, contact phone number, email address and other information carefully. We shall not be responsible for any loss arising from your failure to provide accurate information.
• The voucher is valid only on the specified date and branch (and time if applicable)
• You must present your Klook voucher upon arrival to redeem your discount/reservation. The restaurant has the right to reject your voucher otherwise
• You can present a mobile voucher for this activity
• If an order is not being picked up on the specified date, the order will be deemed forfeited and no refund will be made.

Booking Guidelines

• The order is confirmed after successful payment. Limited offer, first come first serve.
• Customers should fill in the accurate pick-up/delivery date, time, contact phone number, email address and other information carefully. We shall not be responsible for any loss arising from your failure to provide accurate information.
• No cancellations, refunds, or changes can be made after placing order.
• All photos and product color are for reference only.
• All products are handmade. No refund shall be made unless the quality of the products vastly differs from their descriptions.
• Please inspect all products/items received for any damage or other quality issues upon pick-up.
• The fruits and decorations on the products are for reference only and are subject to seasonality and change without prior notice.
• Merchant endeavours to provide you with high quality products, and given the perishable nature of certain products, merchants may substitute products from time to time, this should not be considered a damage/quality issue
• Customers shall avoid shaking the products and handle them with care.
• To maintain the quality and integrity of the products/items, we recommend that you refrigerate all perishable products/items if not consumed immediately or handle all perishable Products pursuant to instructions provided by Merchant (if applicable)
• Failure to follow safe food handling practices and recommendations may increase the risk of foodborne illness.
• Klook is not obligated to provide ingredient information or allergen information and we cannot guarantee any of the products/items sold is free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the relevant Merchant before purchasing
• Individuals, pregnant women, young children and the elderly with compromised immune systems and/or food allergies are solely responsible for the consumption of the products/items
• The condition and consumption of the products/items are at your sole risk
• In the unlikely event that you feel that the product/items are not fit for consumption due to damage/quality issues, kindly contact Klook Travel Customer Service Hotline found in your voucher immediately or within 24 hours of collection from the Merchant with photos/videos as proof of evidence. We will provide you with full or partial credit or refund of the products/items purchased PROVIDED ALWAYS that such unsuitability for consumption arises through no fault of your own

Things To Note

• Get instant confirmation. If you do not receive a booking confirmation, please notify us
• The coupon cannot be exchanged for cash or other offers
• The voucher cannot be sold to third parties
• Klook offers cannot be combined with other Klook vouchers, nor other promotions, offers, or coupons in-store
• No cancellations, refunds, or changes can be made
• Full refunds will only be issued for unsuccessful or rejected bookings
• The contents of the sets cannot be changed unless agreed by the restaurant. The additional fee incurred must be paid directly at the restaurant
• Cancellation without proper reason (eg. delete item, pressed wrong), KLOOK reserves the right of collecting 5% admin fee.
• In case of any disputes, KLOOK Travel Technology Limited and merchant reserves the right of final decision of this voucher.