Can I get a refund if my mainland China ticket was lost or stolen?
We're very sorry this happened! If you lost your ticket, please follow these steps:
- Please go to the ticket window at the train station and present your passport to the staff to report ticket loss
ii. You will have to re-purchase a new ticket with the exact same passenger, train, and seat information
iii. Upon boarding the train, you will need to ask the ticketing staff to give you an official note stating that no other passenger is using your lost ticket
iv. At your destination, go to the ticket window. Present your passport, new ticket, and the official note to get your refund. They will charge you a CNY 2 handling fee.
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Other FAQs in "Mainland China trains"
- Can children travel for free on mainland China trains?
- Are there senior ticket discounts?
- Can I get a student discount for mainland China train tickets if I have an international student card?
- Does Klook offer group rates for mainland China train tickets?
- Are there any promo fares for train tickets?
- Does my mainland China train ticket include a seat or bunk reservation?
- Can I select my seat or bunk when booking a train ticket?