What is the cancellation policy?

Depending on your payment choice, the cancellation and refund policies may be different.

1. Cancellation before pick up

   1) Pay now: Please refer to the Terms & Conditions from your booking details found on the Bookings page. Depending on the operator, you may be able to cancel for free any time before pick up or specified hours/days before pick up. If you cancel after the specified deadline, you may be charged with a cancellation fee or not be able to get a refund.

   3) Pay partial: Find the “Cancellation Policy” from your booking. The free cancellation deadline should be specified there. Click "Apply for refund” to proceed with the cancellation. You’ll get the full refund if your booking can be cancelled for free. Once the free cancellation time passes, no refunds will be given.

   5) Pay at pick up: Find the "Cancellation Policy" from your booking and click "Apply for refund”. Your booking will be cancelled without any fees charged.

2. Cancellation after pick up or no-shows

   1) Pay now: Once the rental period starts, no refunds will be given. No refunds will be given for “no-shows”.

   3) Pay partial: Once the rental period starts, no refunds will be given. No refunds will be given for “no-shows”.

   5) Pay at pick up: Your booking will be cancelled without charge for “no-shows”.

Your booking will be regarded as a “no-show” if you don’t pick up the car at the scheduled time, or if there is a lack of necessary documents, failure to meet the rental qualifications, or a lack of sufficient deposit amount.