What can I do if I missed my booking due to a delayed/cancelled flight?
We're sorry to hear about that. Please refer to your activity's cancellation policy for more information on whether your activity is still able to be cancelled.
- If your activity offers free cancellation
You can simply request to cancel and refund for your booking. For more information on how to cancel your booking, check out this article
- If your activity offers no cancellation OR you are not eligible for free cancellation, get in touch with Klook's Customer Support) with the following information:
- Full name (the same name used for the booking)
- Your Booking Reference ID (looks like: ABC123456)
- Activity name
- Any relevant supporting documents (flight cancellation notices, etc).
We will do what we can to help.