Country Travel Guide for 'COVID-19'

• Our refund policy has been updated to reflect the situation. All affected customers who have booked activities with a participation date until 30 April 2020, can either choose to reschedule or seek a refund on their purchase. We are committed to offering our customers as much flexibility as possible given the evolving situation. Customers are encouraged to contact our customer support team at for further assistance.  

• Our customer service team is working round the clock to respond to any queries or concerns you may have about your booking. While there may be some delays due to the volume of requests, we want to reassure you that every single request will be attended to with the utmost care. 

• For any cancellations to bookings involving the use of Klook credits - rest assured that all your used credits will be refunded back into your account.

• We are constantly monitoring the situation and our policies will continue to remain flexible as the situation evolves. 

Travel Updates

European regions

• The Italian authorities have advised against travel for tourism purposes throughout Italy, and that tourists already on holiday in Italy should limit their movements to those necessary to return to the place where they live. People arriving in Italy from abroad are obliged to self-isolate for 14 days, even if they have no symptoms.

• Spain declared a State of Emergency (“Estado de Alarma”) on 14 March, which introduces a series of measures including significant restrictions on movement throughout the country in response to the coronavirus outbreak. The Spanish government has ordered that hotels and short-stay accommodation (such as short-stay campsites or caravan parks) must close by midnight 26 March. 

• On 16 March, the French Government announced that the EU would suspend travel between the EU and non-European countries for an initial period of 30 days from midday 17 March. The French Government confirmed that these restrictions will not apply to UK nationals.
• The French authorities have also confirmed there are now border checks in place with Italy, Spain and Germany.
• UK nationals can enter France if they have completed the necessary “attestation” confirming that their travel is an absolutely necessary journey.

• The FCO advise against all but essential travel to the whole country.

• On 18 March the Russian government introduced restrictions on entry into the whole country for almost all foreign citizens until 1 May 2020. These restrictions do not apply to certain groups including transit passengers, those with permanent residency in Russia, and members of diplomatic missions. 

• On 14 March Prime Minister Solberg announced that borders will be partially closed from 8:00 Monday 16 March. This means that non-residents will not be allowed to enter the country after this point. This will include those travelling in from Sweden and Finland. Non-residents are still able to transit via Norwegian airports as long as the final destination is not within Norway, but please check with you airline before departing.

USA region

• The US authorities announced on 14 March that travel restrictions imposed previously on Schengen zone countries would now be extended to the UK (and Ireland). From 23:59 Eastern Daylight Time on 16 March (03:59 GMT 17 March) it will not be possible for many British nationals to enter the USA.
• The US authorities announced that it will be closing its border with Canada to non-essential travel from midnight EST on 20 March.

Asia Pacific regions

• The Hong Kong SAR Government has implemented a range of quarantine measures in recent weeks. The exact arrangements of quarantine vary depending on where you have been to and when. From 12.01am local time on Thursday 19 March, the measures will escalate further and include those travelling from the UK. These measures will include a compulsory quarantine period of 14 days. Those without a residential address in Hong Kong will undertake quarantine in a Hong Kong government quarantine centre. Individuals will be unable to leave Hong Kong during their quarantine period.

• Japan has suspended its visa waiver system for anyone travelling on a British passport until at least the end of April 2020. This means that you will not be able to enter Japan as a visitor without a visa. 
• Those already in Japan can remain until their visa waiver expires. Those who still wish to travel to Japan can apply for a visa, but this is likely to take more time than usual.

• The FCO advise against all travel to Hubei Province.
• On 13 March, China issued a new order to ensure compliance with health and quarantine regulations at borders in order to prevent potential outbreaks from imported COVID-19 cases. Refusal to comply with procedures or testing put in place or any attempts to deliberately conceal health conditions can result in being sentenced to up to three years in prison. This applies to both Chinese and foreign nationals.

• From 23:59 (local time) on 22 March, the Philippine Bureau of Immigration will restrict the entry of foreign nationals to the Philippines. British nationals will no longer be able to receive a visa on arrival and will not be able to enter the Philippines until further notice. 

• The government of Malaysia has introduced a Movement Control Order that restricts the entry of foreign nationals until 1 April 2020.
•  As of now, there are no restrictions on foreign nationals leaving Malaysia, though you will be subject to the same immigration restrictions if you wish to return while the Order remains in place. 

• The Foreign and Commonwealth Office advise against all but essential travel to all of Indonesia. 
• British nationals in Indonesia who wish to leave, should make arrangements to do so as soon as possible. The number of international flights out of Indonesia is reducing daily, to destinations within the region and globally, so you may not be able to leave Indonesia when you had planned to.

• From 23 March at 23:59 local time, no short-term visitors from anywhere in the world will be able to enter or transit through Singapore. 

• As of 2359 local time on 19 March 2020, most foreign travellers can no longer enter New Zealand.

• All travellers who are not residents of Macao, Hong Kong, Taiwan or mainland China will be denied entry to Macao.
• All ferry crossings between Hong Kong and Macao have ceased until further notice. The Hong Kong-Zhuhai-Macao Bridge will remain open, including for commercial bus services.

• From Thursday 19 March, foreign nationals, except those holding valid resident permits, will not be permitted to enter Taiwan.
• Taiwan has announced that those arriving on a visa waiver, visitor visa or landing visa before 21 March will be granted an automatic 30-day extension.
• From the beginning of 24 March until 7 April no flight transits will be permitted through Taiwan.

• On 21 March, Vietnam temporarily banned entry into Vietnam for all foreigners and advised that all foreigners who have entered Vietnam in the last 14 days self-isolate for a total period of 14 days.
• Vietnam has also closed tourist areas, bars, and concerts, particularly in Hanoi and Ho Chi Minh City. People are required to wear face masks in public areas. 

• From 22 March, Thailand will introduce additional screening measures for passengers flying to Thailand from all countries. These additional screening measures will apply to passengers travelling to Thailand from all destinations, including those in transit.
• All passengers will need to present a medical certificate signed by a medical professional confirming no evidence of the coronavirus infection in the previous 72 hours, and also present evidence of medical insurance of no less than US$100,000 which covers COVID-19

• The Government of India has announced that no international commercial flight will be allowed to land in India from 22 March 2020 for one week.
• In addition to a one day curfew from 7am until 9pm on 22 March, the government has announced a lockdown in 75 Covid-19 affected areas (including major cities like New Delhi, Mumbai and Kolkata) from 6am on 23 March to midnight on 31 March, which will cause disruption to transport and non-essential services.

• British nationals visiting or living in Laos, and wanting to leave, should make arrangements to leave as soon as possible if they can. Thai Airlines and Thai Smile flights between Vientiane and Bangkok, were suspended with effect from 23 March 2020.

• From 2100 (Australia Eastern Daylight Time) on 20 March, all travellers will be stopped from entering Australia except for Australian citizens or permanent residents. British nationals who are permanent residents and are currently outside of Australia will be required to self-isolate for 14 days on arrival in Australia.

UAE regions

• With effect from 19 March only UAE Citizens are allowed to enter the UAE. All UAE Residents who are abroad will not be allowed to re-enter the UAE for a period of at least two weeks.
• We know that some airlines have already cancelled all flights to and from the UAE and Emirates Airlines have confirmed that they have cut back on their global routes.

Middle East regions

• The Israeli authorities have announced that with effect from 18 March, foreign nationals will not be permitted to enter unless they are citizens or residents of Israel.

• On 14 March, Saudi authorities announced the suspension of international flights from 1100 on Sunday 15 March.
• On 20 March, Saudi authorities announced domestic travel restrictions which included the temporary suspension of all domestic flights, buses, some taxi services and trains from Saturday 21 March.

Africa

• The Mauritian authorities have introduced a number of measures in response to the coronavirus (COVID-19) pandemic including imposing restrictions on movements throughout the country, screening processes and a ban on entry by any travellers after 10am local time on Thursday 19 March. This includes returning residents.
• From 0600 on Friday 20 March, the Mauritian authorities have imposed restrictions on movements throughout the country. Essential services including supermarkets and pharmacies will remain open.