What can I do if I haven't received my booking confirmation email?
Please go through the following steps:
- Check the "Terms & Conditions > Confirmation" on the activity page for the expected confirmation time of your booking
- If you are still within the confirmation window indicated on your package, please give us a bit more time to get your voucher to you.
- If the confirmation time has passed or the package is listed as "Instant confirmation", check your email spam/junk folder in case your spam filter has accidentally caught the booking confirmation email.
- If you are still unable to find your booking confirmation email, get in touch with our customer support agents through your Bookings page > Click on your booking > "Chat with us"