Can I cancel my airport transfer booking?
Cancellations may be done by chatting with us online. Click on the 'Chat With Us' button here! You will need to provide us with the below details:
- Full name (the same name used for the booking)
- Booking number/Booking Reference ID (it looks like this: ABC123456)
- Activity name
- Supporting documents to validate cancellation/refund request (flight cancellation notices, medical-related documents etc.)
Note that cancellations made after the free cancellation period may not be fully refunded.
Was this information helpful?
Other FAQs in "Airport transfers"
- Can I amend my airport transfer booking?
- Where will I meet my driver?
- What does the price shown in the search results include? What does 'All-in Fees' mean?
- How early after my landing time should I schedule my airport pick up service?
- What is considered luggage? How many suitcases can I bring? Will my luggage fit the vehicle?
- What does 'Free Waiting Time' mean?
- Are your vehicles wheelchair accessible?