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Browse popular FAQs

How do I use my KlookCash?

If you have at least 10 KlookCash in your account, you'llbe able to use your KlookCash at checkout.

Tick the checkbox with "KlookCash" under the "Discount" section to apply KlookCash to your booking.

KlookCash can't be used when buying Klook Passes, e-Gift Cards, Travel Insurances, and Stay+ packages.

When will I receive my booking confirmation?

This depends on the policy of your activity.

For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

Can I book an activity on behalf of someone else?

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

Will changing my account's country/region settings affect my Klook Rewards progress?

If you're a Klook Rewards member, your progress is based on your country/region settings. Changing this might affect your progress and benefits, as different countries/regions have specific rewards.

Be aware that Klook Rewards isn't available for all countries or regions yet. Suppose you change your residence to a country/region without Klook Rewards, you won't be able to access the Klook Rewards page or continue to enjoy the benefits.

Heads up:

After changing your country/region, your Klook Rewards progress might take up to 24 hours to update.
You can only change your country/region settings twice a year.

How early after my landing time should I schedule my airport pick up service?

Typically, it is recommended to schedule your pick up 30-40 minutes after your domestic flight landing time if you have check-in luggage, while 20 minutes after would be enough if you only have a carry-on. If you're coming from an international flight, it is recommended to schedule your pick up an hour or 1.5 hours after landing to give enough time for getting through customs. It's also recommended to call your assigned driver once you've landed to inform them that you've arrived so they know to expect you soon.