Palm Court at The Langham, Hong Kong | Hotel Cake | Signature Cakes | Pick up at Tsim Sha Tsui

Pick Up Guidelines

• Customers should fill in the accurate pick-up date, time, contact phone number, email address and other information carefully. We shall not be responsible for any loss arising from your failure to provide accurate information.
• Please pick up the product at the selected location according to the date and time of the order
• You must present your Klook voucher upon arrival to redeem your discount/reservation. The merchant has the right to reject your voucher otherwise
• You can present either a printed or a mobile voucher for this activity after ordering
• If an order is not being picked up on the specified date, the order will be deemed forfeited and no refund will be made

Booking Guidelines

• Orders are on a first-come, first-served basis. Orders will be officially confirmed until payment is made
• Customers should fill in the accurate pick-up/delivery date, time, contact phone number, email address and other information carefully. We shall not be responsible for any loss arising from your failure to provide accurate information.
• Since preparation time is required, once the booking has been confirmed, it cannot be canceled or modified. Payments will not be refunded in this case
• All photos of food are for reference only
• All products are handmade. No refund shall be made unless the quality of the products vastly differs from their descriptions
• Customers are responsible for checking the products upon receiving them, and should immediately contact the merchant if there is any problem.
• The fruits and decorations on the products are for reference only and are subject to seasonality and change without prior notice
• Merchant strives to provide you with high-quality Products, and given the perishable nature of certain Products, Merchant may be required to make substitutions from time to time. This shall not be considered as damage/quality issues
• Customers shall avoid shaking the products and handle them with care
• To maintain the quality and integrity of the products/items, we recommend that you refrigerate all perishable products/items if not consumed immediately or handle all perishable Products pursuant to instructions provided by merchant (if applicable). 
• Failure to follow safe food handling practices and recommendations may increase the risk of foodborne illness
• We are not obligated to provide ingredient information or allergen information and we cannot guarantee any of the products/items sold is free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the relevant Merchant before purchasing
• Individuals, pregnant women, young children and the elderly with compromised immune systems and/or food allergies are solely responsible for the consumption of the products/items
• The condition and consumption of the products/items are at your sole risk
• In the unlikely event that you feel that the product/items are not fit for consumption due to damage/quality issues, kindly contact Klook Travel Customer Service Hotline found in your voucher immediately or within 24 hours of collection from the Merchant with photos/videos as proof of evidence
• All cakes contain gluten, eggs and dairy products. 
• For food safety reasons, please keep the cakes refrigerated and consume by no more than 6 hours. 
• 48-hour advance notice for all cake orders are required. 
• Orders placed online are processed daily from Monday to Sunday with an order confirmation sent within 24 hours. For enquiries, please call (852) 2132 7898. 
• Orders received before 3pm will be processed within 48 hours pending item availability and credit card verification. Orders placed after 3pm will begin processing the following business day (this includes Saturday, Sunday and Public Holidays). 
• Cake redemption is only available at Palm Court on the selected date from 12:00 noon to 10:00pm. 
• Orders purchased online are non-refundable, neither exchanges, nor cancellations will be honoured for any items sold or ordered online. 
• Orders purchased online cannot be used to purchase other products and gift vouchers, resell, or use as promotional activities without the consent of The Langham, Hong Kong. 
• This voucher cannot be used in conjunction with other promotional offers and discounts. 
• The voucher will be forfeited once expired and will not be extended. 
• Valid voucher or e-voucher with unique QR code must be presented upon redemption. Each valid voucher or e-voucher can only be used once and will be invalid and not replaceable if lost, defaced or damaged. 
• The Langham, Hong Kong reserves the right of final decisions in case of disputes.

Terms and Conditions

• Get instant confirmation. If you do not receive a booking confirmation, please notify us
• The voucher cannot be exchanged for cash or other offers
• The voucher cannot be sold to third parties
• Klook offers cannot be combined with other Klook vouchers, nor other promotions, offers, or coupons in-store
• No cancellations, refunds, or changes can be made
• Full refunds will only be issued for unsuccessful or rejected bookings
• The contents of the sets cannot be changed unless agreed by the merchant. The additional fee incurred must be paid directly at the restaurant
• If the order is canceled without reason (including deletion of items, wrong click, etc.), the merchant reserves the right to charge an administrative fee of 5% of the total order amount
• KLOOK and the merchant reserve the right of the final decision of the above offers and terms & conditions