How can we help you?

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

If you have at least 100 KlookCash in your account, you will be able to use your KlookCash on your booking check out page.

Under the "Discounts" section, tick the checkbox that says "KlookCash" to apply your KlookCash as a discount on the current price of your booking.

Please note that KlookCash can't be used when buying certain products including but not limited to Klook Passes, e-Gift Cards, Travel Insurances, Stay+ packages and selected events (including but not limited to certain concerts, music festivals, carnivals, exhibitions, sports and marathons), as specified by Klook from time to time in its discretion.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

Here's how you can get in touch with Klook's customer support:

Through the booking detail page

1. Click on your profile picture in the top right corner of the screen.
2. Click on "Bookings"
3. Click on any booking
4. Scroll down to the "Need help with this booking?" section.
5. Click on "Chat with us".

If you're contacting us regarding an existing booking, please include the following information in your enquiry to help us resolve your problem more quickly.

• Your full name (as stated on your booking)
• Your booking reference ID (which looks like: ABC123456)
• The activity name
• The details of your request

Klook accepts a variety of payment options. The exact payment methods available depend on:

1. Selected currency
2. Location
3. Total amount of your booking
4. Promo code used (if any)
5. Product you purchased.

All available payment methods will be displayed on the payment page. If a payment method is not displayed, then you may not use it to finalize your purchase.

Credit and debit cards are the most widely-accepted payment method on our website. You can pay by Visa, MasterCard, JCB, American Express, Union Pay, Discover, Diners Club, Cartes Bancaires, and Korean Local Card.

The following e-wallets are currently supported on Klook:

• Apple Pay (Global)
• Google Pay (Global)
• Line Pay (NT$)
• JKOPAY (NT$)
• Aftee (NT$)
• PayNow (SGD)
• GrabPay (SG$, RM)
• Octopus (HK$)
• PayMe (HK$)
• Alipay (CN¥, HK$)
• Wechat Pay (CN¥, HK$)
• Unionpay/YunShanFu (CN¥)
• Kakao Pay (KRW)
• Payco Wallet (KRW)
• Naverpay (KRW)
• Online banking / bank transfer (RM, PHP, IND, THB)
• Touch N Go (RM)
• PayPay Wallet (JP¥)
• PayPal (US$)
• GCash (PHP)
• Paymaya (PHP)
• Convenience Mart (PHP, IND)
• Momo (VND)
• Napas Online Banking (VND)
• Truemoney (THB)
• iDEAL (EUR)
• GoPay (IDR)
• Toss local cards (KRW)
• Toss e-wallet (KRW)

Please note the payment methods listed above are for reference only and actual available methods may vary.

You cannot split your payment among multiple cards or e-wallets.

You can use KlookCash to deduct from the amount due for your booking. Please refer to this article (https://www.klook.com/faq/category-62/?page=1andref_source=HelpCenterCategoryPage) for more information on KlookCash.