How can we help you?

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

If you have at least 100 KlookCash in your account, you will be able to use your KlookCash on your booking check out page.

Under the "Discounts" section, tick the checkbox that says "KlookCash" to apply your KlookCash as a discount on the current price of your booking.

Please note that KlookCash can't be used when buying certain products including but not limited to Klook Passes, e-Gift Cards, Travel Insurances, Stay+ packages and selected events (including but not limited to certain concerts, music festivals, carnivals, exhibitions, sports and marathons), as specified by Klook from time to time in its discretion.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

To add participants

1. Please check your activity's cancellation policy.
2. If your activity has a free cancellation policy, consider canceling your booking and making a new booking with your desired number of participants.
3. If your activity has a no cancellation policy, check whether your activity has any additional availability on your desired date.

If the activity has additional availability on the same day, consider making another booking with your desired number of additional participants.

Please note that for tour groups/cruises/other private group activities, depending on the operator, this may mean that your groups are seated separately. Get in touch with Klook Customer Support if you have any concerns regarding this.

To remove participants

1. Please check your activity's cancellation policy.
2. If your activity has a free cancellation policy, you can remove the desired number of participants by going to the Refund my booking section of your booking.
3. If your activity has a no cancellation policy, you cannot remove any participants from your booking.

For more information on how to cancel your booking, check out this article.

Here's how you can get in touch with Klook's customer support:

Through the booking detail page

1. Click on your profile picture in the top right corner of the screen.
2. Click on "Bookings"
3. Click on any booking
4. Scroll down to the "Need help with this booking?" section.
5. Click on "Chat with us".

If you're contacting us regarding an existing booking, please include the following information in your enquiry to help us resolve your problem more quickly.

• Your full name (as stated on your booking)
• Your booking reference ID (which looks like: ABC123456)
• The activity name
• The details of your request