I've forgotten my password. What should I do?

Website

1. Select "Log in" in the top right corner
2. Select "Forgot password?" on the log-in page
3. Enter your email, open your email inbox and follow the password reset instructions that we've sent you. Or you can reset your password using your phone number and log in with a verification code

App

1. Go to the Account page and select "Log in/sign up"
2. Select "Email/phone" and then "Forgot your password?"
3. Enter your email, open your email inbox and follow the password reset instructions that we've sent you. Or you can reset your password using your phone number and log in with a verification code