How can we help you?

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

If you have at least 10 KlookCash in your account, you'llbe able to use your KlookCash at checkout.

Tick the checkbox with "KlookCash" under the "Discount" section to apply KlookCash to your booking.

KlookCash can't be used when buying Klook Passes, e-Gift Cards, Travel Insurances, and Stay+ packages.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

Check your activity's cancellation policy.

1. If your activity offers free cancellation:

You can cancel the booking yourself within the cancellation period stated on your booking by following these steps:

• Click on your profile picture in the top right hand corner of the screen.
• Go to the Bookings page
• Find the booking you want to cancel and select "Apply for refund"
• Select refund reason, quantity and then select "Next"

You will then receive an email confirming that your order has been cancelled. You cannot use your previous voucher to participate in this activity.

2. If your activity has a conditional cancellation: policy

• Please check the cancellation policy listed on the Activity Page or your voucher on your Bookings page
• If your booking fulfils the stated conditions, get in touch with Klook's Customer Support for help in cancelling your booking.

3. If your activity has a no cancellation policy

• No cancellation/refunds will be provided for this activity. We apologise for any inconvenience caused.

Notes:

• No refunds will be provided after you have successfully completed your booking/activity.

• If you need to contact Klook Customer Support for help cancelling your booking, please provide us with the following information to help us resolve your inquiry more quickly.

• Full name (the same name used for the booking)

• Your Booking Reference ID (looks like: ABC123456)

• Activity name

• Any relevant supporting documents to validate your cancellation requests (flight cancellation notices, medical documents, death certificates, etc.)

To add participants

1. Please check your activity's cancellation policy.
2. If your activity has a free cancellation policy, consider canceling your booking and making a new booking with your desired number of participants.
3. If your activity has a no cancellation policy, check whether your activity has any additional availability on your desired date.

If the activity has additional availability on the same day, consider making another booking with your desired number of additional participants.

Please note that for tour groups/cruises/other private group activities, depending on the operator, this may mean that your groups are seated separately. Get in touch with Klook Customer Support if you have any concerns regarding this.

To remove participants

1. Please check your activity's cancellation policy.
2. If your activity has a free cancellation policy, you can remove the desired number of participants by going to the Refund my booking section of your booking.
3. If your activity has a no cancellation policy, you cannot remove any participants from your booking.

For more information on how to cancel your booking, check out this article.