How can we help you?

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

Check your activity's cancellation policy.

1. If your activity offers free cancellation:

You can cancel the booking yourself within the cancellation period stated on your booking by following these steps:

• Click on your profile picture in the top right hand corner of the screen.
• Go to the Bookings page
• Find the booking you want to cancel and select "Apply for refund"
• Select refund reason, quantity and then select "Next"

You will then receive an email confirming that your order has been cancelled. You cannot use your previous voucher to participate in this activity.

2. If your activity has a conditional cancellation: policy

• Please check the cancellation policy listed on the Activity Page or your voucher on your Bookings page
• If your booking fulfils the stated conditions, get in touch with Klook's Customer Support for help in cancelling your booking.

3. If your activity has a no cancellation policy

• No cancellation/refunds will be provided for this activity. We apologise for any inconvenience caused.

Notes:

• No refunds will be provided after you have successfully completed your booking/activity.

• If you need to contact Klook Customer Support for help cancelling your booking, please provide us with the following information to help us resolve your inquiry more quickly.

• Full name (the same name used for the booking)

• Your Booking Reference ID (looks like: ABC123456)

• Activity name

• Any relevant supporting documents to validate your cancellation requests (flight cancellation notices, medical documents, death certificates, etc.)

Reasons can be different.

1. Incorrect or expired verification code

• See if the phone number you entered is correct.
• See if the verification code you entered is correct.
• See if the verification code you entered is new and valid. Try requesting a new verification code.

2. Verification code not received

• The SMS might not have been sent due to connection issues. Reach out to your service provider or try again later.
• Go to the search bar and look for Klook to see if Klook is marked as spam.
• Make sure if you paid your bill and the mobile service is still being provided by the carrier.
• Ask someone to send you an SMS to see if you can receive messages.
• Restart your phone.
• Use another mobile with the same SIM card to check whether you can receive an SMS or not.

3. Too many verification code requests

• Wait for another hour before you request a new verification code. We can only send up to 15 SMS every hour.

4. Incorrect account information or password

• Make sure you’re logging in with the same email or phone number you used to sign up.

5. Forgotten account password

• Select "Forget password" on the login page to reset your password. You can use your phone number or email address to find your account.

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You can book your tickets here and check the status on the Bookings page once it's complete. 

On the day of departure, follow the normal check-in process at your airline counter with the documents (passport, etc.) you used to book. 

Make sure to arrive 3 hours before departure for international flights.