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Help Hotels Hotel vouchers

Hotel vouchers

  • How do I use my vouchers when making hotel bookings?
  • Can I use or refund a hotel voucher after it's expired?
  • What is a "Conditional refund"?
  • Can I cancel my stay at the property?
  • Will there be additional fees to be paid at the property?
  • Where can I find the property's contact details?
  • How can I make a special request for my booking?
  • What can I do if the hotel hasn't confirmed my booking?
  • Can I change my stay dates?
  • Can I buy a voucher and check-in at the hotel on the same day?

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