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FAQs
How can I book and use tickets?
You can book your tickets here and check the status on the Bookings page once it's complete.
On the day of departure, follow the normal check-in process at your airline counter with the documents (passport, etc.) you used to book.
Make sure to arrive 3 hours before departure for international flights.
How can I book tickets for children or infants?
You can book up to 2 child tickets for every adult ticket (Child tickets cannot be booked without an adult ticket).
If you need to book a ticket for an infant (aged 1 or below), please contact the airline after booking your adult ticket. Infant tickets aren't currently available on Klook.
How come my booking was automatically cancelled?
This is usually because of one of these reasons:
The payment wasn’t completed in time
The operator couldn't get your ticket issued
For further details, please reach out to our customer support.
How can I cancel my flight booking?
You can cancel and request a refund from the Bookings page. Please keep in mind that whether or not you can get a refund depends on the airline’s cancellation policy and your cancellation reason.
How can I make changes to my booking?
If you want to change your booking (times, departure/arrival airports, etc.), reach out to our customer support from the Booking page.
