How can we help you?

Here's how you can get in touch with Klook's customer support:

Via bookings

1. Click on your profile picture in the top right corner of the screen.
2. Click on "Bookings"
3. Click on any booking
4. Scroll down to the "Need help with this booking?" section.
5. Click on "Chat with us".

Via the Help Center

1. Go to the Klook Help Center
2. Click on the Chat icon at the bottom right corner of the screen.

If you're contacting us regarding an existing booking, please include the following information in your enquiry to help us resolve your problem more quickly.

• Your full name (as stated on your booking)
• Your booking reference ID (which looks like: ABC123456)
• The activity name
• The details of your request

Please go through the following steps:

1. Check the "Terms & Conditions > Confirmation" on the activity page for the expected confirmation time of your booking
2. If you are still within the confirmation window indicated on your package, please give us a bit more time to get your voucher to you.
3. If the confirmation time has passed or the package is listed as "Instant confirmation", check your email spam/junk folder in case your spam filter has accidentally caught the booking confirmation email.
4. If you are still unable to find your booking confirmation email, get in touch with our customer support agents through your Bookings page > Click on your booking > "Chat with us"

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

Check your activity's cancellation policy.

1. If your activity offers free cancellation:

You can cancel the booking yourself within the cancellation period stated on your booking by following these steps:

• Click on your profile picture in the top right hand corner of the screen.
• Go to the Bookings page
• Find the booking you want to cancel and select "Apply for refund"
• Select refund reason, quantity and then select "Next"

You will then receive an email confirming that your order has been cancelled. You cannot use your previous voucher to participate in this activity.

2. If your activity has a conditional cancellation: policy

• Please check the cancellation policy listed on the Activity Page or your voucher on your Bookings page
• If your booking fulfils the stated conditions, get in touch with Klook's Customer Support for help in cancelling your booking.

3. If your activity has a no cancellation policy

• No cancellation/refunds will be provided for this activity. We apologise for any inconvenience caused.

Notes:

• No refunds will be provided after you have successfully completed your booking/activity.

• If you need to contact Klook Customer Support for help cancelling your booking, please provide us with the following information to help us resolve your inquiry more quickly.

• Full name (the same name used for the booking)

• Your Booking Reference ID (looks like: ABC123456)

• Activity name

• Any relevant supporting documents to validate your cancellation requests (flight cancellation notices, medical documents, death certificates, etc.)