How can we help you?

This depends on the policy of your activity.

• For activities with instant confirmation: You will receive your booking confirmation email within 5 minutes of making your booking.
• For activities without instant confirmation: You will receive your booking confirmation within 24-48 hours of making your booking. Check the package details > Confirmation section of your booking/activity page for the booking confirmation time for your activity.

If you have not received your booking confirmation even after the time mentioned above, please refer to this article.

Check your activity's cancellation policy.

1. If your activity offers free cancellation:

You can cancel the booking yourself within the cancellation period stated on your booking by following these steps:

• Click on your profile picture in the top right hand corner of the screen.
• Go to the Bookings page
• Find the booking you want to cancel and select "Apply for refund"
• Select refund reason, quantity and then select "Next"

You will then receive an email confirming that your order has been cancelled. You cannot use your previous voucher to participate in this activity.

2. If your activity has a conditional cancellation: policy

• Please check the cancellation policy listed on the Activity Page or your voucher on your Bookings page
• If your booking fulfils the stated conditions, get in touch with Klook's Customer Support for help in cancelling your booking.

3. If your activity has a no cancellation policy

• No cancellation/refunds will be provided for this activity. We apologise for any inconvenience caused.

Notes:

• No refunds will be provided after you have successfully completed your booking/activity.

• If you need to contact Klook Customer Support for help cancelling your booking, please provide us with the following information to help us resolve your inquiry more quickly.

• Full name (the same name used for the booking)

• Your Booking Reference ID (looks like: ABC123456)

• Activity name

• Any relevant supporting documents to validate your cancellation requests (flight cancellation notices, medical documents, death certificates, etc.)

This is usually because of one of these reasons:

1. The payment wasn’t completed in time
2. The operator couldn't get your ticket issued For further details, please reach out to our customer support.

Yes. Just be sure to provide their details when finalizing your booking details to make a booking on behalf of your family and friends.

Do note that some Klook vouchers are non-transferrable and can only be used by the person whose details are indicated on the voucher. As such, please make sure that you've keyed in the correct guest details when making your booking.

All departure and landing times are based on the corresponding country's local time. For example, if you book a flight from Hong Kong to New York that takes off at 19:00, Wednesday and lands at 11:00 Thursday, then you’ll depart at 19:00 Hong Kong time on Wednesday and arrive at 11:00 New York time on Thursday.