What does "Conditional cancellation" mean?
Activities with "conditional cancellation" can be cancelled as long as certain conditions are met.
For example, cancellation conditions could include:
- A cancellation handling fee being charged to the price of your booking
- Free cancellations offered for weather conditions
- Cancellation only being offered for part of your booking.
If your activity is eligible for conditional cancellation and you want to apply for a refund:
- Click on your profile picture in the top right hand corner of the screen.
- Go to the Bookings page
- Find the booking you want to cancel and select 'Apply for refund'
- Select refund reason, quantity and then select 'Next'
If you are unable to cancel/refund your booking from your Bookings page, get in touch with Klook Customer Support) and we will help you to process your refund request.