Can I cancel and refund my mainland China train ticket?

Before redeeming your physical ticket, you can cancel your ticket online through Klook at least 2 hours before departure.

If you have already redeemed your physical ticket, you will have to go to the ticket window to make the cancellation at least 30 minutes before departure if you are making the changes in mainland China, and at least 60 minutes at the Hong Kong West Kowloon Station.

A service fee for changing or cancelling tickets will be charged by China Rail accordingly:

For domestic trains in mainland China:

1. If you cancel more than 15 days before departure, there will be no service fee
2. If you cancel more than 49 hours but less than 14 days before departure, there will be a 5% service fee
3. If you cancel more than 25 hours but less than 48 hours before departure, there will be a 10% service fee
4. If you cancel less than 24 hours before departure, there will be a 20% service fee

For cross-border trains between mainland China and Hong Kong:

1. If you cancel more than 15 days before departure, there will be a 5% service fee
2. If you cancel more than 49 hours but less than 14 days before departure, there will be a 30% service fee
3. If you cancel less than 48 hours before departure, there will be a 50% service fee

*We will not be able to make a refund if the amount is equal or less than CNY 2.