Can latecomers or no-shows get a refund?
Check your voucher's validity period!
- For Open Date Tickets If you're unable to participate in your activity on your original date, you can still use your ticket on another date within the voucher validity period! Check the "How to use > Voucher validity" section of your voucher for more information on its validity period.
- For Fixed Date Tickets Customers who no-show for their booking without notice will not be able to receive a refund for their booking.
If you are unable to take part in your activity for a valid reason (severe illnesses, personal emergencies, flight cancellations, etc), please inform your activity operator as soon as possible! They may be able to make reasonable arrangements for you.
If you do not have your activity operator's contact information, please get in touch with Klook Customer Support and we'll do what we can to help.