What is allowed in a Phase 2(Heightened Alert) Staycation Singapore
Are staycations allowed in Phase 2 (Heightened Alert)
Hotels that are open in Phase 2 (Heightened Alert)
- Ceasing dining-in at F&B outlets in hotels
- Accepting no more than 2 individuals to a guest room or pair of inter-accessible guest rooms on any single day (except when guests are from the same household, i.e. same residential address)
- Staggered timings for on-site facilities
- Contactless measures where possible
I have made a prior booking and wish to reschedule/cancel my staycation
How do I cancel my staycation booking?
- Go to the Bookings page on your Klook App or website.
- Click on the hotel booking you wish to cancel.
- Under Cancellation Policy, click on Apply for Refund.
- Follow the instructions to complete your cancellation.
How do I amend my staycation date?
Can I request for a Hotel Voucher instead?
- Andaz Singapore
- Heritage Collection
- Hotel Bencoolen
- Hotel Calmo Bugis
- Hotel G
- Hotel Mono
- Hotel Soloha
- Naumi Hotel
- One Farrer Hotel
- RedDoorz
- Sofitel Singapore Sentosa Resort & Spa
- The Duxton Reserve
- The Vagabond Club
Are there changes in the check-in process?
- Registration of SafeEntry information upon arrival
- Temperature check and visual scanning of symptoms
- Staggering of check-in and check-out timings for guests staying in different rooms
- Sanitized key cards
- Contactless payment methods encouraged
- Some hotels will request for guests to submit their details for registration digitally to avoid physical contact of passports and credit cards
What are some safe distancing measures in place at common areas
- Capacity of the lobby area will be strictly limited to 1 person per 10 square metres of space available to guests and visitors.
- Some hotels will have cleaning and disinfection to high-touch surfaces increased to at least once every two hours using 70% alcohol-based solutions.
How will they clean guests rooms
- Housekeeping staff are equipped with PPE and extra care is given to high touch items such as TV controllers, air-con control panels, furniture handles etc
- All bed linen will also go through high-temperature washing process as recommended by the World Health Organization
Are hotel facilities like pools, gyms and spas open?
Hotel Facility | Restrictions to operations |
---|---|
Swimming Pool | Usage is allowed with compliance to current safe distancing measures |
Kids Clubs | Usage is allowed with compliance to current safe distancing measures |
Outdoor Sports Facilities | Usage is allowed with compliance to current safe distancing measures |
Spas | Usage is allowed with compliance to current safe distancing measures. |
Gyms | Usage is allowed with compliance to current safe distancing measures |
Is dining-in still allowed in hotel restaurants?
Hotel | Update on F&B dining credit |
---|---|
Andaz Singapore | Room service menu has been revised to include specialties from all their F&B outlets. |
Grand Hyatt Singapore | You may choose to exchange your F&B inclusions for equivalent credit via room service ($100++ for mezza9 set lunch, $90++ for StraitsKitchen Afternoon Tea, $144++ for StraitsKitchen Dinner) OR Choose to take your meal later once the restaurants re-open |
Carlton Hotel Singapore | Room service option will be provided |
The Fullerton Hotel | Dining credits per stay can be redeemed for in-room dining. The Dining credit is available for dine-in or takeaway from the hotel's in-room dining menu |
The Fullerton Bay Hotel | |
Marriott Tang Plaza Hotel | All F&B credits can be used via in-room dining orders & takeaway from the hotel's dining outlets |
Fairmont Singapore | All F&B credits can be used for room service |
The Warehouse Hotel | Breakfast will be served in-room. Dining credits can also be used for in-room dining but from a reduced menu from Po restaurant |
Sofitel Singapore City Centre | Staycation package inclusions of breakfast and high coffee or dinner will be served to the room. In-room dining remains available from 11am to 10pm |
Conrad Centennial Singapore | The dinner inclusions in the Marvelicious Getaway & Gourmet Discovery staycation packages will be replaced by $80 nett F&B credit with rooms upgraded to a high floor. Breakfast will be delivered to the room in the morning |