During your activity
Airport transfers
- Can I amend my airport transfer booking?
- Where will I meet my driver?
- What does the price shown in the search results include? What does 'All-in Fees' mean?
- How early after my landing time should I schedule my airport pick up service?
Klook gift cards
- Can I top up or transfer my balance, or request for a refund for my Gift Card?
- Can I use my Gift Card balance together with other payment methods?
- Can I use the Gift Card balance on top of KlookCash and promo codes?
- How do I use my redeemed balance?
Car rentals
- Can I amend my rental car booking?
- What is the cancellation policy?
- Where can I pick up/drop off the car?
- Can I buy any extra items like booster seats or Bluetooth for my rental car?
Thailand ferries
- After I arrive at my destination island, how can I get to my hotel or another destination?
- How can I get to the departure port?
- How can I redeem my tickets?
- Can I change my tickets?
Malaysia ferries
- How do I book ferry tickets?
- What should I do if I miss my ferry?
- Can I cancel my tickets and get a refund?
- Can I change my tickets?
Vietnam ferries
- How do I book ferry tickets?
- What should I do if I miss my ferry?
- Can I cancel my tickets and get a refund?
- Can I change my tickets?
eSIM
- What devices are compatible with eSIM?
- [In-app activation] How can I activate the eSIM on iOS devices?
- [QR code activation] How can I activate the eSIM or share the eSIM with a QR code?
- [In-app activation] How can I activate the eSIM on Android devices?