Can I amend my activity date?
Please check the Terms & Conditions > Cancellation Policysection of your voucher for more information on when your booking is eligible to be cancelled & refunded.
Scenario 1: If your booking is still eligible for free cancellation & a refund, you can simply cancel your booking and make another booking with your desired activity date.
Scenario 2: If your booking is not eligible for free cancellation & a refund, no amendments or cancellations can be made for your activity.
Please refer to this article for more information on Klook's amendment policy.
Can I cancel & refund my booking?
Please check the "Terms & Conditions > Cancellation Policy" section of your package and voucher for more information on when your booking is eligible to be cancelled and refunded.
For more information on how to request a refund, please refer to this article!
How will I know if my booking has been confirmed?
You will receive confirmation of your booking instantly via email. In the event that you do not receive an email from us, please check your Spam/Junk folder
Where can I pick up my Dtac Happy Tourist SIM Card?
You can pick up your SIM Card at any Dtac counter and Klook counter. You can select the counter you want to collect when placing your order on Klook.
You will only be able to redeem your SIM card at the location you have chosen when making your booking. Please make sure that you've stated your details correctly to avoid disappointment.
Will I have to show my identity documents to collect my SIM Card?
No. Simply present either a printed or mobile voucher to redeem your SIM card.
What is Dtac Happy Tourist?*
Dtac Happy Tourist is an inbound SIM card package that allows you to stay connected all over Thailand with a reliable travel 4G/3G SIM card.*
Why should I pick the Dtac Happy Tourist SIM Card?*
The Dtac Happy Tourist package offers users a number of great features, including:
- Up to 8 days of of Unlimited Data* at maximum speed!
- FREE, unlimited domestic calls in Thailand to Dtac numbers
- FREE Dtac Wifi for 8 days
- FREE data for text chat via Facebook Messenger, LINE, WhatsApp, WeChat, and Kakao Talk for 8 days
Your internet speed will be limited to 384mbps after 15GB of data has been used
Can I make international calls with the Dtac Happy Tourist SIM Card?*
Yes! You can make international calls at a special rate by dialing 00400.
For a list of international call rates by country, please check the following link!*
Does the SIM Card come with any preloaded credits?*
Dtac Happy Tourist SIM Card come with THB15 in call credit, which is valid for 30 days after your SIM Card has been activated.*
Can I use the Dtac Happy Tourist SIM Card for Wifi hotspot sharing?*
Yes, the Dtac Happy Tourist SIM Card comes with hotspot sharing functionality!*
Does Dtac Happy Tourist come with any perks?*
Yes! For a list of for all the perks offered to Happy Tourist SIM Card holders, check the following link!*
What is the size of the Dtac Happy Tourist SIM Card?*
The SIM Card comes in 3 sizes: Normal, Nano, and Micro*
Can I still use the SIM Card for Data after the 8 day free unlimited data period?*
Yes, you will be able to continue using data at a rate of THB2/mb. You can also purchase additional data to continue browsing the internet!*
What should I do after receiving my SIM Card?*
After receiving your SIM Card, make sure to register it by following the instructions included!
After activating your SIM Card, you will receive a confirmation SMS within 24 hours to confirm that your card has been validated and can now be used.
You will not be able to use your SIM Card before it is registered and activated.*
How can I check my remaining balance?*
- To check your remaining balance: call * 101 * 9#
- To check your remaining add-on: call * 101 * 1 * 9#
- To check your phone number: call * 102 * 9#*
What should I do if my SIM Card isn't working?*
For help troubleshooting your SIM Card, get in touch with the following:
- dtac English call center : 1678
- dtac Chinese call center: * 800
- dtac WeChat offical center: dtacHappy*
Can I add more data to my SIM Card?*
Yes!
- To add 3GB of data for THB84.53 (VAT included): dial * 103 * 653#
- To add 6GB of data for THB105.93(VAT included): dial * 103 * 654#
- To add 9GB of data for THB127.33 (VAT included): dial * 103 * 655#*
highly recommended this sim we used this for 8days internet was fast klook price very affordable rather than you buy in the airport 2 sim is enough for 4 user we just shared only very convenient to used we keep our sim for the next visit again.
highly recommended this sim we used this for 8days internet was fast klook price very affordable rather than you buy in the airport 2 sim is enough for 4 user we just shared only very convenient to used we keep our sim for the next visit again.