I've found an unknown purchase on Klook in my bank account statement. What should I do?

Here are the steps you can take:

1. Confirm that you still have access to your Klook account. If you've lost access to your account, get in touch with our customer support.
2. Compare the payment to your booking history so that you can make sure if the payment was indeed unauthorized.
3. Contact your bank immediately to make a report and see if the payment can be stopped.
4. Get in touch with Klook's customer support agents to coordinate your concerns.

To avoid such inconvenience in the future, please avoid sharing your Klook account details and password with anyone. Please log out of Klook after making any purchases, especially if you used a public computer.