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Klook 10th Birthday x eSIM offer FAQs

How do I redeem my free travel eSIM?

I’m having trouble updating my personal info or completing the survey. What should I do?

How do I know if I am a Rewards Explorer or Gold member?

Are there any differences in the promo codes provided for Rewards Explorer and Gold members?

I'm a Gold member and completed the steps to be eligible for the 3 travel eSIM promo codes. Can I use all the 3 promo codes for one booking?

How long are the promo codes and travel eSIM I booked valid for?

Is this offer available anywhere in the world?

Can I book a travel eSIM for anywhere in the world with the promo codes?

I don't have a device that supports travel eSIM. Can I enjoy any alternative offers?

How can I check if my device supports travel eSIM?

Can I transfer the promo codes to a different account or can my friends or family use the promo codes?

I have completed the survey but haven't received the promo code. Why?

Klook Rewards FAQs

How can I become a Klook Gold member?

I've made my payment, but it isn't included in my Rewards progress. Why?

What happens if I cancel a booking?

My progress hasn't updated - why? How soon can I find out my latest progress and level?

Terms & Conditions

Klook Rewards x 10th Birthday travel eSIM offer:

  • As part of Klook Rewards x 10th birthday travel eSIM offer, Klook will give away free travel eSIM upon the completion of the instructions outlined by Klook below (“Promotion”). The terms and conduct of the Promotion may differ by market, as determined solely by Klook.
  • The Promotion is applicable only to the users residing in Malaysia.
  • The Promotion is valid from 15 August 2024 to 31 October 2024 (both dates inclusive).
  • Once you have completed the survey and updated your personal information, the promo code for free eSIM will be added to your account.
  • The given promo code will depend on your Klook Rewards membership tier.
  • If you are an Explorer member, you'll get a promo code for one (1) free travel eSIM to be used for one (1) trip.
  • If you are a Gold member, you'll get a promo code for one (1) free travel eSIM to be used for three (3) separate trips (three (3) free eSIMs in total).
  • Note that for Gold members, upon the completion of both the survey and personal information update, the 1st promo code for 1GB eSIM will be added to your account. The subsequent 2nd and 3rd promo codes will be added to your account within 24 hours after the usage of each promo code.
  • The promo code is valid for 3 months after issuance. Use your promo code at checkout when you purchase an eSIM on Klook. The eSIM can be used for 180 days after booking confirmation.
  • For detailed T&Cs regarding the Klook Rewards program, refer to this link: https://www.klook.com/rewards/conditions/?type=5
  • The Promotion is valid only for travel eSIM bookings made via Klook’s website and mobile app, excluding listings from and on third-party platforms.
  • The Promotion does not apply to activities in the Non-Applicable Activity List, including flights, Klook Gift Cards etc, unless otherwise stated.
  • The Promotion is valid for one-time use per user account only.
  • The Promotion is limited and may differ in each market. The Promotion may be subject to additional terms and conditions, including but not limited to validity period.
  • When you use the promo code, you will see it applied to the final price and displayed on the payment page. You won't be able to enjoy the Promotion if you didn't apply the promo code at checkout.
  • Prices listed may be subject to service charge and prevailing government taxes where applicable.
  • The Promotion cannot be exchanged for cash or used in conjunction with other promotional programmes, offers, discount cards, vouchers or VIP privileges, unless otherwise stated.
  • Klook reserves the right to require payment of fees or charges for any services offered by Klook.
  • You shall pay all applicable fees or charges, as described on Klook’s website and mobile app in connection with such services selected by you.
  • Klook reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on Klook’s website and mobile app.
  • Your use (or continued use) of the services offered by Klook following such notification constitutes your acceptance of any new or revised fees or charges.
  • Klook supports payment in different currencies and rates can be converted into different currencies for your convenience.
  • Activity rates indicated in a certain currency are at a rate determined by Klook, estimated using market spot rates. Payment currency will be clearly indicated at time of payment. Depending on your payment method and bank, you may incur foreign transaction fees when making purchases in different currencies. Please contact your bank for more information.
  • The Promotion is non-refundable and cannot be transferred or sold to third parties.
  • Klook reserves the right to suspend, cancel or modify any part of the Promotion (including but not limited to any amendment of these Terms and Conditions) at any time without prior notice. All decisions by Klook in conjunction with the Promotion, including but not limited to the offers, deals, terms of redemption and conduct, are final and binding and no discussions will be entered into or correspondences entertained in this regard.
  • The Promotion may be subject to additional terms and conditions as specified by Klook in its sole discretion from time to time.
  • By participating in the Promotion, you hereby expressly acknowledge to be by bound by these Terms and Conditions, Klook’s General Terms of Use (https://www.klook.com/en/conditions/) and KLOOK’s Privacy Policy (https://www.klook.com/en/policy/), as may be amended or modified from time to time at Klook’s sole discretion.