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FAQ's

If I don't see a field to input my Miles and Smiles membership info on checkout, what should I do?

I’ve made a successful booking via the designated page. When can I expect to receive the miles?

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Terms & Conditions

  • For each USD 1 dollar spent sitewide on Klook would give you 5 miles (spending exclusions apply), subjected to daily currency exchange rate. Applicable from 1st February 2024 onwards,
  • (Previosly-July 2023 - January 2024) For each USD 1.6 dollar spent sitewide on Klook would give you 1 mile (spending exclusions apply), subjected to daily currency exchange rate.
  • You must be an existing Miles and Smiles member to earn miles. Please visit https://www.turkishairlines.com/en-int/miles-and-smiles/ to find out more about the membership.
  • To be eligible to earn miles, your Miles&Smiles membership ID must be inserted in the Booking Details page when making a booking on this designated website.
  • You will have to ensure accuracy of the Membership ID and name inputted. Klook will not be liable for any inaccuracy in the Membership ID and name inputted.
  • Miles would be awarded (3) months after month of booking.
  • This promotion does not apply to activities in the Non-Applicable Activity List and flight vertical.
  • Prices listed may be subject to service charge and prevailing government taxes where applicable.
  • Privileges cannot be exchanged for cash or used in conjunction with other promotional programmes, offers, discount cards, vouchers or VIP privileges unless otherwise stated.
  • Klook reserves the right to require payment of fees or charges for any Services offered by Klook.
  • You shall pay all applicable fees or charges, as described on this Website in connection with such Services selected by you.
  • Klook reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on this Website.
  • Your use (or continued use) of the Services offered by Klook following such notification constitutes your acceptance of any new or revised fees or charges.
  • Klook supports payments in different currencies and rates can be converted into different currencies for your convenience. Activity rates indicated in a certain currency are at a rate determined by Klook, estimated using market spot rates.
  • Payment currency will be clearly indicated at time of payment. Some credit cards may charge additional fees in handling certain currencies, please consult with your credit card issuer if additional charges will apply to your transaction.
  • Klook reserves the right to suspend, cancel or modify the promotion at any time without prior notice.