How can we help you?

  • Your bookings
    • Before you book
    • After you book
    • Reviews
  • Payment & receipts
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  • Booking changes & refunds
    • Amending your booking
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  • Promo codes & KlookCash
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  • How to use Klook
    • Signing up to Klook
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    • Using the Klook app
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    • Satisfaction Guarantee
  • During your activity
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  • Hotels
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  • Value Packs
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    • Cancellations & refunds
  • Flights
    • Flights booked on Klook
  • Buses
    • Korea intercity buses
Help Your bookings

Your bookings

Before you book

  • Do I need to create a Klook account before I can book?
  • Can I book an activity on behalf of someone else?
  • Are activity times shown in my time zone or the activity's time zone?
  • Why can't I select the date/time I want for my activity?
See more

After you book

  • When will I receive my booking confirmation?
  • What is the difference between an "open date" and a "fixed date" booking?
  • What happens after I make my booking?
  • What can I do if I haven't received my booking confirmation email?
See more

Reviews

  • How do reviews on Klook work?
  • Can I change my name on a review?
  • Why can't I see my review on the activity page?
  • Why can't I write a review for my booking?
See more

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