What can I do if I've tested positive for Covid-19 and cannot participate in my activity?

We're sorry to hear that.

Please refer to the package details of your original booking.

1. If your activity has an "open date" policy

• You can use your voucher on another date within the voucher validity period to participate in this activity.

For more information on our Open Date policy, check out this article.

2. If your activity offers "free cancellation"

• You can simply cancel and refund your booking, and re-book this activity when you're feeling better.

For more information on how to cancel your booking, check out this article.

3. If your activity has a "no cancellation" policy OR you are not eligible for free cancellation Get in touch with Klook Customer Support. with the following information.

• Full name (the same name used for the booking)
• Your Booking Reference ID (looks like: ABC123456)
• Activity name
• Any relevant supporting documents (pictures of your positive test result, etc).

We'll let the operator know the details of your situation, and they may be able to make reasonable accommodations for you. Please note, however, that such accommodations are subject to the final decision of the operator.